A reader score of 80, means respondents are very satisfied on average 60, fairly well-satisfied and 40, somewhat dissatisfied. The reader score for Apple was 82, while number 2 Microsoft earned a 68, with Dell at 56. The differences are even more stark on tech support. Essentially, there's Apple and then everybody else.
CR cautions that differences of 5 percentage points are not significant. Other brands: Lenovo 24 Samsung 25 Dell 27 HP 27 and Asus 29. Among desktops Apple's trouble rate is 15 percent. Other brand percentages: Samsung 27 Dell 29 HP 30 Lenovo 31 and Asus 33. Based on the dependability of the company’s products, the writer believes that the so-called Apple Tax is perfectly justifiable, assuming the mythical premium truly exists.Īmong the top laptop brands, Apple's 'broken or not working as well' percentage is 17. The reader score for the company’s tech support is also admirable at 82 percent. The latest survey out of Consumer Reports suggests that Apple desktops and laptops have the best reliability and tech support: the trouble rates are considerably low at 15 percent and 17 percent, respectively.
